SHOP COMING SOON

Shipping & Delivery Policy

 

DELIVERY VIA COURIER  

Advanced Beauty strives to fulfil all orders as soon as possible. All products / items are generally dispatched  within one – two working days of placing your order and are not always dispatched on the day of ordering to  allow enough time for secure packaging and consolidating of orders to take place.  

Once an order is dispatched it may take between 1-5 working days for your delivery to arrive, however our  system will keep you up to date with the status of your order throughout the dispatch process  

Orders over R1 000 are free, shipping for orders under R1 000 will be charged at R95 per shipment within 5kg  (max dimensions 50 x 50 x 50), any exceeding those limitations are calculated by our system.  

Deliveries made to the outskirts and remote areas may incur a delivery surcharge (over and above the usual  local shipment fee), the cost thereof will be communicated upon your purchase.  

Orders are delivered via our various courier teams, tracking details accompany all customer order sheets  once purchase is completed and are sent via the email address provided.  

COLLECTIONS  

Due to our business being mainly online, at this stage we do not allow for collections.  For any queries related to shipping or delivery, please contact mydelivery@advanced-beauty.co.za

EXCHANGE & RETURN POLICY:  

RETURNING UNWANTED OR NON-DEFECTIVE PRODUCTS / ITEMS:  

  1. Returns or exchanges must be logged within 7 days of receiving the product(s) and courier returned to  our offices within 15 days of the product(s) delivery date, following which, our quality control team will evaluate the product(s) prior to a refund, credit voucher or exchange being finalised with the customer.  
  2. For unwanted items – once evaluated, refunds and credit vouchers will incur a 15% handling fee which will be deducted from the original price as well as a further deduction if the packaging is damaged and/ or the product is deemed to have been used. This pertains to unwanted items and not items received by the purchaser in a non-working / damaged condition.  
  3. For hygiene reasons, returned items will only be accepted if they are unopened, unused and in a perfectly re-saleable condition with all tags, seals and tamper resistant packaging (including cellophane wrapping) unopened and intact.  
  4. Items must be returned in their original packaging, unused and undamaged.  
  5. No price stickers or labels may be removed.  
  6. Products can be exchanged for a different size or colour of the same product, provided that the preferred size or colour is available. This option is available should you log your exchange via the website within 7 days of receiving your products, you have 15 days thereafter to finalise your exchange and is only  available for products that have a size or colour variation.  
  7. If the size or colour you prefer is not available or you would rather select a completely different product, please return the unwanted product via the website as this is deemed as a return and process a brand new order.  
  8. Any unwanted product, unless noted as faulty under the reason for return/exchange, is returned in its original, re-saleable condition. This means that you have kept all original packaging and labels, and that the product is undamaged and unused. We reserve the right to refuse a return or an exchange if  products are returned damaged, or not in a saleable condition.  
  9. Please note that if you are logging an exchange for a different size or colour of the same product – the cost of having the products couriered back to us, is for your own account.  
  10. Should a personal care product not meet your expectation for any reason, you may return it to Advanced Beauty who will then return it to the distributor with the necessary product feedback. The distributor will be in contact with us and the matter will be resolved by way of replacement or refund at the discretion of  the distributor / supplier.  

Note: If a return is requested outside of 7 day period, the cost of sending the product back to us will be for your own account and will incur a 15% handling fee. 

RETURNING PRODUCTS / ITEMS THAT MAY HAVE BEEN DELIVERED INCORRECTLY:  

1. If the incorrect product(s) were delivered by mistake (i.e. not the product ordered), we will collect the  incorrect product from you and deliver the correct product to you as soon as possible.  

2. Please log the issue on the website as soon as it has been received in order for our team to rectify the  delivery and get the correct order delivered. Contact our team via email hello@advanced-beauty.co.za to  advise us of the issue and we will handle it as swiftly as possible to ensure you receive the correct order  as quickly as possible.  

  1. Do not remove the product from its packaging or unseal any of the packaging.

RETURNING DAMAGED OR DEFECTIVE PRODUCTS / ITEMS:  

  1. We will always ensure that quality checks are done prior to deliveries to ensure no defective products are dispatched, however should a product be received defective or faulty we will always replace the product at no cost to you and will report the defect and product feedback to the supplier, where we are unable to  replace the product due to unavailability at that stage, your account will be credited accordingly.  
  2. Our replacement policy entitles the customer to a replacement of the faulty or defective product within 7 days of receiving the product and logging it via the website, we will arrange for our courier to collect it from you.  
  3. Every product has a unique warranty specified by the supplier, should you have an issue with the product – faulty or other, after the 7 day return / exchange period, you are required to send an email with a full explanation and we will advise the supplier who will then address it directly with us to rectify the issue,  feedback will be provided to you.  
  4. If there is no issue with the product and no fault or damage is identified, you will unfortunately not be entitled to a credit voucher or replacement and will be liable for the the return cost or redelivery of the replacement product should a refund be required.  

The following are not regarded as defects and do not warrant a replacement product or credit:  1. Faults from usual day to day wear and tear from incorrect usage of the item or product, this is at the  discretion of Advanced Beauty.  

SUPPLIER WARRANTIES:  

  1. Where products have extensive warranties, this will be detailed in the product description on the website and replaced according to that, should it fall outside of our usual warranty terms.
  2. If the product or item becomes defective or faulty during usage and it falls within the stated supplier warranty terms, we will replace the item or product and provide feedback to the supplier with the returned product or item.  
  3. If the product or item was received damaged or faulty defective, you are requested to follow the process as stated in the section detailed as “returning damage or defective products” above. 4. Where necessary and at the discretion of the supplier we will always do our best to replace the product  at our expense, or process an account credit if a replacement product is not available.  

NON RETURNABLE PRODUCTS / ITEMS: 

We do not offer exchanges, replacements or website credits on the following products, unless they are faulty  or not as described:  

  1. Cosmetics (including make-up, beauty, hair, nail and skin products), and fragrances where the original packaging has been opened, or where the seal has been broken.
  2. For hygiene purposes, no PPE will be accepted unless packaging was damaged or visibly tampered with. 3. For hygiene purposes, no hair extensions, hair pieces or accessories related to extensions will be accepted for return.  
  3. For hygiene purposes, brushes and combs may not be refunded or exchanged, unless they are defective. 5. Products / items purchased on sale, promotion or discount may not be returned. 

PLEASE NOTE:  

Advanced Beauty does not accept liability for any product which does not meet the customer’s expectation,  the matter is between the customer and our supplier, Advanced Beauty as the sales medium and product  co-ordinator will endeavour to assist the parties to rectify the issue as swiftly as possible.  

During the returns / exchange process, all goods remain the responsibility of the customer until they are  received and signed for by our team.  

All goods returned will incur a 15% handling fee and additional costs should packaging be damaged and  received in an un-saleable condition.